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"Kinds words can be short and easy to speak but their echoes are truly endless" – Mother Teresa


What goes into A HAPPY CUSTOMER EXPERIENCE?

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Source : 'The cost of poor Customer Service' by Genesis Global Survey, 2009

 


“Thank you for such an encouraging session which has helped participants to dwell in the actual working of the business. Participants have really enjoyed it. Overall feedback for the program is 4.5 on a scale of 5 and trainer feedback is 4.3 / 5”
– Tanvi Jain, HR Manager, Pearson

 

“The Project Management training was immensely successful! Participants took away a lot of value and learnings from the simulation game; they also have rave reviews to give on the trainer. Her mastery on the subject, delivery method, understanding the perspectives of the people who asked questions, all of it was much appreciated. This is exactly the kind of training we were looking for and it’s great to see we got it! Thank you very much!”
– Anagha Chapalkar, Head of HR, Cytel

 

“Just saw the presentation on LTO - Would like to offer my congratulations to you on a job very well done. Trust me - It is rare that an idea given to people - is understood perfectly and executed flawlessly. You have done both !! ... Well done”
– Gaurav Gupta, HR Director, Carrefour India

 

"Thanks to you and team for delivering the project as per timelines and to the expectations. Overall a good job done and excellent customer orientation visible in overall approach"

– Amit Sharma, Training, Canara HSBC OBC Life Insurance

 

"Thanks a lot for the rock solid support you have been extending to PepsiCo in referring top notch talent for Sales Trainee positions"

– Aravind, HR Head North, Beverages Division, PepsiCo

 

"Working with Catalyst has been a very rewarding and a smooth journey. Extremely meticulous, delivers as per promised, even if I used to forget something , they would always be there to give me a reminder. The team members are very pleasant to talk , I have had all my manpower queries answered during my interactions with them. Thank you Catalyst for supporting GSK for all its manpower projects"

– Anandika, HR Head North India, GSK

 

“A 2 day  workshop on Group discussion and Mock Interviews was conducted for MBA students of our college. The workshop was energetic, engaging and useful till the end. It was  not only entertaining and informative but also  presented real life examples with practical application. The ideas were well articulated and structured for freshers and were presented with a captivating sense of humor. Evaluation comments were very positive and well summarized. It was indeed a very though provoking and encouraging workshop for students.”

– Shalini Sinha, Assistant Professor, BCIPS, Dwarka