Competency Based Interviews or Behavior Events Interview is one of the most effective methods of interviewing used in almost all types of organizations. Behavioral interviewing focuses on a candidate’s past experiences by asking candidates to provide specific examples of how they have demonstrated certain competencies, behaviors, knowledge, skills and abilities. Answers to behavioral interview questions should provide verifiable, concrete evidence as to how a candidate has dealt with issues in the past. This information often reveals a candidate’s actual level of experience and his or her potential to handle similar situations in your organization. Behavioral interview questions tend to be pointed, probing and specific.
The main purpose of this interviewing technique is to objectively match candidates to and compare candidates for positions by asking a specific set of job-relevant questions and using the same set of pre-determined rating scales to evaluate all candidates. This straightforward approach limits the amount of discretion for each individual interviewer, making it easier for the employer to evaluate and compare applicants fairly because all applicants are asked the same questions and evaluated using the same criteria.
We take a structured approach towards Competency Based Interviews. The first step is to identify and validate the organizational competencies. Competencies are specific employee behaviors that relate to an organization’s strategic goals, are correlated with job performance and can be measured and strategically leveraged across multiple HR and other business systems to improve overall performance.
In case there is no competency framework existing in the organization or the competencies need to be revamped, we design a competency framework which is well aligned with the job roles within the organization.
Once the competencies are framed up and validated by the organization, a Behaviorally Anchored Rating Scale (BARS) is developed to identify behaviors at different levels of the competency.
There are certain benefits of adopting a Competency based Approach:
- Competencies are Measurable
- Competencies align with Job Roles
- Competencies can be Learnt
- Competencies can be Distinguished & Differentiated
- Competencies can be integrated with other Management Practices
Once the competency framework and Rating scale has been finalized, the next step is to design the questionnaire. We use STAR (Situation, Task, Action, Result) Model to frame our questionnaire. The STAR model helps candidates frame their responses to behavioral questions by encouraging them to respond with a story about a past behavior.
The third step is actually conducting the interview. The interview could be a stressful experience for the candidate and hence we at Catalyst focus on creating a warm, comfortable and professional environment free of distractions for the success of the process.
We encourage the participants to be at ease and communicate freely before we dive into the actual interview session. The interview is conducted using various lead questions and probing questions aimed at identifying key behaviors of the candidate.
The fourth and the final step is interview debrief meetings where interviewers discuss their findings and arrive at a final decision. All the notes, feedback and rating of interviewers are well documented and shared with the relevant stakeholders.
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I have had a chance to work with The Catalyst Training on a couple of capability development projects for PVM India. They bring a lot of depth to the initial brainstorming sessions, which help us identify the right training needs for our people, resulting in creation of apt programs for the organization.
The Catalyst team truly partners with the participant group, leadership and learning advisors at every stage of the program design and delivery, creating impactful sessions which benefit not just the participants with the classroom learning, but also strengthen their understanding of concepts in the long-term, giving true value to “capability development”!
Saumya PandeyHRBP - Corporate Functions, Perfetti Van Melle India
It has been a highly enriching experience working with The Catalyst. They helped us develop best in class Leadership intervention for the middle level managers.
Design, Content and Relevance have been perfect and the delivery has been exceptional. The participants have been able to deploy the concepts learnt and have reported enhancement in leadership ability.
The Catalyst team is highly professional and are experts in the area of learning. Working with them has been a great learning experience for me and my team.
Thank you Priti for a wonderful session today. I have to thank you for the seamless session.
Soumi BasuParticipant, Batch 2
Thank you for the workshop, and the additional materials. I am glad I attended. This is the first step for me, but I would like to stay in touch and maybe work with you a bit more in defining/refining my purpose and so on.
Prashant DixitParticipant, Batch 2
We have finally completed the Virtual Learning Workshop (Module 1 and 2) for the JM and MM band and had close to 350 participants who have attended the sessions. A big thank you to you and the team for the wonderful virtual learning workshop. It is always a pleasure to partner with Catalyst for the latest cut edge learning experiences. You guys have been extremely flexible in terms of the dates and digital platforms and we are very grateful for the same. A huge round of applause to the facilitators for their energy and engagement. We have received some excellent feedback. We look forward to more such partnerships with you.
Shailee MandaleL&D head, Tata AIA
There are very people who give you the trust n confidence of understanding your organisation’s need and delivering a program how you would have envisioned it…that’s precisely what Priti did ! With a small brief of building a business communication skills program for a diverse pool of factory employees across grades, experience, functions, locations n culture, Priti was able to turn it around in a short time and deliver the 3 month intervention across our sites extremely well with great stakeholder feedback. Even more commendable was how she ensured the post session processes were closed and we didn’t stop till all success metrics were tracked and achieved.
Arunesh KumarFactory HR Manager, GSK
I had worked with Priti few years ago in the area of capability development of Sales Field Force. Priti brought in strong conviction and articulation based on her sales experience, which was critical to the success of the initiative. Her ability to build trust with participants in the workshop and expand their thinking to considering new ways of working – was brilliant.
Sudha PatnaikHR Effectiveness Lead, GSK
Priti and her team from Catalyst have truly been a catalyst in developing the emerging leadership at MMTC-PAMP. Their in person approach, innovative methodology and customised development program for each participant have already started showing promise of greater things to come. Way to go, Priti. We’re so glad to have found you.
Vinod ThapliyalCOO, MMTC-PAMP
I’ve worked with The Catalyst on few business critical projects, covering Leadership Development, Executive Coaching, Assesment and Development centers, and in the field of D&I. Priti brings a deep understanding of these subjects along with her passion to create desired impact. She and her organisation has been a valuable learning partner for us.
Amit SharmaL&D Head, CHOICe
The Catalyst has been instrumental in working with the L&D team of MMTC-PAMP to develop and deliver Leadership Development journeys for a group of 60 emerging leaders. There have been visible positive outcomes from these journeys which contributed not only in many intangible ways but also led to measurable business results. I highly appreciate her sincerity in understanding the needs of the organization well and collaboratively customizing solutions. Her involvement throughout the intervention has been incredible. The team created innovative workshops based on experiential learning, which involved the participants throughout with no dull moments. These workshops were focused on objectives and beautifully come together with action plans in the end. It has been a pleasure to work with The Catalyst and I look forward to more.
Saily JagtapL&D Head, Sony India
Working with Catalyst has been a very rewarding and a smooth journey. Extremely meticulous, delivers as per promised, even if I used to forget something , they would always be there to give me a reminder. The team members are very pleasant to talk , I have had all my manpower queries answered during my interactions with them. Thank you Catalyst for supporting GSK for all its manpower projects
AnandikaHR Head North India, GSK
Thanks a lot for the rock solid support you have been extending to PepsiCo in referring top notch talent for Sales Trainee positions
Thanks to you and team for delivering the project as per timelines and to the expectations. Overall a good job done and excellent customer orientation visible in overall approach
Amit SharmaTraining, Canara HSBC OBC Life Insurance
Just saw the presentation on LTO – Would like to offer my congratulations to you on a job very well done. Trust me – It is rare that an idea given to people – is understood perfectly and executed flawlessly. You have done both !! … Well done
Gaurav GuptaHR Director, Carrefour India
The ‘Leadership in VUCA times’ program has made great sense during these times. They are well positioned and keep us on track in these tough times. Great Sessions in these challenging times. Planned some measurable goals.
A big thank you to The Catalyst team for the wonderful virtual workshops. Its always a pleasure to partner with The Catalyst for the latest cutting edge learning experiences.
TATA AIA Insurance
Despite being in the virtual world of interaction, the kind of training and module and smooth session that is being created by The Catalyst team is remarkable. We liked most of the activities being played during the virtual sessions to make things more clear and understandable.
I like that the session includes various exercises on how to deal with situations commonly occurring in the professional environment. It helps me to understand what would be an ideal approach to take in such situations. The content was very relevant to us and the session in my view, was quiet impactful and has left food for thought.
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