Customer Journey Map

Overview: Learning maps are colorful table-sized “maps” that serve as the centerpiece of a learning experience. These maps are custom-created for the client based on stakeholder calls done prior to the workshop. A particular client process/model or problem is mapped out, cards with trigger questions are designed to discuss inter-dependence between various parts of the map, identify gaps and focus areas, draw conclusions and develop new insights. Competitive games, challenge scenarios, videos and online activities can be added to the experience to build long-term knowledge retention. Our designers, consultants and artists work with your subject-matter experts to gather data and produce unique ?Discovery Learning Maps? that are customised to your training needs.
Game Format: Learning Maps
Learning Outcomes: Building Customer Advocacy, Create Consumer Insight to Increase Conversion and Reduce Customer Acquisition Cost
Target Audience: Middle Managers
Duration: Full Day
Ideal Batch Size: 15-20
Infra Required: Indoor